GetUp
GetUp Support
Need help? Email us at garoonotech@gmail.com
We usually reply within 1 to 2 business days
Common questions
My alarm didn't ring
Make sure notifications are on for GetUp and your phone isn't on silent with Focus blocking alarms. On Android, allow exact alarms and turn off battery optimization for GetUp
The camera isn't counting my push-ups
Put your phone on the floor facing you so your head and shoulders are in view, in good light. You can also switch the alarm to a math, typing, photo or shake mission
How do I restore my purchase?
Open Settings and tap Restore purchases. Use the same Apple ID or Google account you bought with
How do I cancel my subscription?
iPhone: open Settings, tap your name, then Subscriptions, then GetUp
Android: open Google Play, tap your profile, then Payments and subscriptions, then Subscriptions, then GetUp
Deleting the app doesn't cancel your subscription
Can I get a refund?
Payments go through Apple or Google, so they handle refunds
iPhone: reportaproblem.apple.com
Android: request it from your Google Play order history
How do I move to a new phone?
Sign in with the same Apple or Google account and your subscription comes with you. Alarms and streaks are kept on your phone
How do I delete my account?
Open Settings and tap Delete account. You can also email us from the email linked to your account and we'll delete it within 30 days
Something isn't working
Email us your phone model, your app version (in Settings) and what happened, with a screenshot if you can